1. Shipping Destinations
Gouach ships worldwide to most countries. However, some regions may have restrictions due to regulations on lithium-ion batteries. If your country is not available at checkout, please contact our support team for assistance.

2. Processing Time
Orders are typically processed within 2-5 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.

3. Shipping Methods & Delivery Times
We offer standard and expedited shipping options. Estimated delivery times vary by location:

• Domestic (France & EU): 3-7 business days
• International: 7-21 business days (depending on customs clearance and local regulations)

4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable import duties or taxes are the responsibility of the customer.

5. Customs, Duties & Taxes
International shipments may be subject to customs duties and import taxes, which vary by country. Gouach is not responsible for any additional charges imposed by customs authorities.

6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.

7. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue.

8. Returns & Exchanges
If you need to return or exchange your order due to shipping-related issues, please refer to our Return Policy or contact our support team for assistance.

For any shipping inquiries, please reach out to our customer support at [your contact email or website].

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